How resident-reported issues are managed on the platform, from assigning responsibility and tracking progress to documenting the completed work.

In today’s fast-paced world, residents expect timely action when they report a problem in their building, while building managers handle multiple issues raised by residents. As time passes, residents want to know that their reports have been acknowledged and that the problems will be resolved within a reasonable timeframe.

Building managers are responsible for services that directly affect residents’ daily lives. Alongside their other responsibilities, they need to prioritise the work, assign staff and keep track of deadlines. As workloads increase, so does the risk of mistakes and delays.

Community brings these needs together, helping residents stay informed and get building issues resolved while enabling building managers to work more efficiently. Staff carrying out the work are part of the same process, and management companies can monitor progress and maintain service quality as they grow. So how does the platform support a building issue from the moment a resident reports it to the completion of the work?

Reporting building issues

Residents can report problems in their building through their dashboard and indicate their priority. The information provided helps building managers assess the situation and plan the necessary work.

Residents can follow progress on the platform and receive automatic notifications whenever there is an update on the issue they reported. Comments from building managers explain what is being done, reducing the need for repeated requests for information.

Coordinating the work

Building managers are notified when residents report building issues and review the information to determine what work is required. They organise the response by assigning responsibilities to staff and setting completion deadlines based on the needs of each issue.

As work progresses, building managers keep residents informed about the actions being taken to resolve the problem. Residents receive automatic notifications whenever an update is made.

Management companies can also access information about assigned tasks, deadlines and work progress. This helps companies and building managers coordinate staff and identify tasks that need attention to stay on schedule.

Keeping residents informed

Automatic notifications keep residents informed while their building issues are being addressed, without the need to contact building managers repeatedly for answers. Whenever building managers update an issue, the information is shared with residents through the platform. This makes communication more direct and reduces repeated requests for updates.

Documenting completed work

Once the work is complete, recording the details and associated costs creates a maintenance history that supports expense tracking and future planning. Building managers and management companies can refer to these records when issues recur or further work is needed.

The value of this process lies in how it supports everyone involved. Residents need to know that the building problems they report are being addressed, receive relevant information and get the service they need. Building managers need to organise work, keep track of responsibilities and coordinate the response more efficiently. Staff carrying out the work benefit from clearly defined tasks and the information they need to complete them. This helps them understand what is expected and work more effectively with building managers. For management companies, visibility into task progress, completed work and costs helps maintain service quality as their operations grow. Community was created to make everyday work easier and enable communication and collaboration around a shared goal of delivering reliable services that meet residents’ needs.